faqs
ESCAPE ROOMS FAQ
There is no age limit but we do require adult supervision for children below the of 13. Children aged 7 or below can enter for free provided there is adult supervision. For example, if you have 7 players and two of them are children below 7 years old, you may proceed to book for 5 pax while the 2 pax children can play for free! However, we do not recommend age below 7 years old to participate the game as it may be too complicated for them and is not designed for this age group.
Yes, our store operates daily from 10am-10pm and please click here for more details.
Our outlet operation is from 10am-10pm every day and you can check on each room's time slot in our website.
Please arrive on time for your game session.
We work based on a fixed timeslot, any lateness will affect your experience as well as the next customer's experience.
If you are unable to come for your session or foresee that you will be late, we would advise for a reschedule at least one (1) hour before your session to avoid cancellation or game time reduction.
One gameplay lasts for 55 minutes.
For Final Hour (NU Sentral) theme room, the game will last for 65 minutes.
Do note that your entire experience at the outlet may take up about 1 hour 15 minutes due to registration, briefing, and debriefing
Comfortable clothing and shoes that are easy to move around are recommended because there will be slight physical obstacles in the games.
Yes! There is no age limit for playing at Breakout, except for the room Perpetual where everyone must be 13 years old or above to participate. However, there are a few things you need to keep in mind:
- Children aged 7 and below can play for FREE. This means you only need to pay for the adults and exclude the 7-year-old child from the payment.
- Children aged 12 and below must be accompanied by a guardian who is 18 years old or above inside the room to play with them.
- Underage teens aged 13-17 will require a guardian to be present, and the guardian must sign a consent form before the teens are allowed to play alone.
Note: The additional guardian and/or the child who plays for free are considered part of the group and should not exceed our maximum capacity, which is 8 people.
- Example 1: If you have 7 adults and 1 child (7 years old), this is considered as a group of 8 players, even though you are only paying for 7.
- Example 2: If there are 7 children (12 years old) and 1 adult, this is also considered a group of 8 players since the adult is considered a paying customer/player.
Each room is provided with a locker to store personal belongings or shopping bags. Locker keys will then be handed to you to hold on to until game ends.
Some of our games might have some surprise elements and minimal physical obstacles such as climbing or crawling. However, if they are not keen on continuing the game, our game masters will definitely guide them out of the room immediately as requested.
The minimum is 2 maximum number is 8. If you have a group of more than 8 people, we would advise you to split your groups into 2 and take an extra room for better comfort and safety purposes.
Certain themed rooms require a minimum of 3 or 4 players due to the nature of the game. These themes are designed to provide a collaborative experience, which may not be fully enjoyed with fewer players.
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We would advise online booking to secure your game session, especially during the weekends. You can now book a room and make payment online before heading to our outlet.
Yes, you can play the room alone. However, do note that it will be harder to complete the game on your own and you are still required to pay for the minimum amount for 2 players.
Hence, we recommend bringing your friends so that they can enjoy the experience with you
We accept both Visa & Master cards for both Debit and Credit Cards. We also accept all E-wallets such as Touch & Go, Grab, Shopee Pay, Maybank QR and Boost on our online booking system. Cash payment is not accepted effective from 11 Feb 2022 onwards.
Yes, all our escape rooms are primarily available in English.
Don't worry, we do have escape room themes that is available in more than 1 language, such as:
- Chinese : Chamber of Hocus Remastered (Avenue K), Materia Medica (NU Sentral), Missing Case in Melaka (The Shore Melaka), Section 13 (The Shore Melaka)
- Bahasa Malaysia : Secret of Hocus (NU Sentral), Missing Case of Melaka (The Shore Melaka)
**Note : any communication with the Game Master will be conversed in English
Yes, we do require at least one player to bring their mobile phone as they are essential for accessing a program during gameplay. The rest can store their phones inside the lockers provided.
Yes, you can. Kindly inform us in advance if you wish to add additional players. Please note that extra charges will be calculated based on the Normal Rate price difference, and payment will be collected upon arrival.
Example:
If you booked a session for 4 players and decide to add 1 additional player, the pricing will be as follows:
• 4 Players, Normal Rate: RM180
• 5 Players, Normal Rate: RM195
Additional charge to be collected upon arrival:
RM195 - RM180 = RM15 !!
SPY GAME JUNIOR FAQ
It is a gameplay where you and your kids would be trained to be “actual spies!”. They will get to train skills such as speed or observation in 45 minutes. At the end of the gameplay, they will be scored based on the skills training! At the moment, this game is only available in Breakout Melaka branch.
0-3 years old are not allowed or recommended to play. Our recommended ages for children to play Spy Game Junior is for those from age 4 to 12. years old (with adult supervision).
We can only fit a maximum of 6 players per session. Additionally, we need at least one adult to enter as supervision. For example, you may enter with a maximum of 1 adult and 5 children.
Each session will take about 1 hour to complete which includes introduction and game briefings.
Our pricing tier includes both the children and adults. For example, if you arrive with 4 kids and 2 adults, we will charge you a total of 6 pax.
7 years old playing for free are only applicable to Breakout Escape Game. For kids aged 4 - 12, they will be charged normally. For kids aged 0-3, they will not be charged and is not recommended to play.
Spy Game Junior is not a daycare. A gentle reminder to parents that this is a family and kid’s game experience, and parents are responsible for the safety and well-being of the children during gameplay.
If your child gets injured during the game, we will bring them out and administer light first aid treatment.
As this is a family bonding activity, adult supervision is required.
Yes! Each player will receive a limited edition Spy Game Junior gift.
Additionally, if you manage to finish the training with the highest score, we will also add your name to our leaderboard!
Spy Game Junior has elements of hiding, climbing and with physical tasks, so we do not allow people with physical disabilities to play.
Pregnant players are not allowed to play.
We recommend wearing clothes that are comfortable and easy to move around in.
We do not recommend skirts or slippers. Spy Game Junior can get extremely cold due to the air conditioning, so we recommend bringing a jacket.
Our first slot is at 11am while our last slot is at 9pm, however our outlet is open from 10am to 10pm daily.
You may head to our booking page here to check for availability and to make a booking: Book Now.
Yes, we do provide one small locker per group for you to keep your items. However, as the locker is small, we recommend you to travel light for your session.
There are no restrictions on height or weights, but our game does require players to do some light physical activities as well as hide in small spaces.
Spy Game Junior | Escape Game | Spy Game |
|---|---|---|
Suitable for children aged 4-12. | Suitable for teenagers & adults | Suitable for teenagers & adults |
Tasks are easier and suitable for kids. | More puzzle solving is required. | Lesser puzzles compared to escape game and more mission based. |
Some light physical activities meant for kids. | Not much physical activity. | Demanding physical activities (climbing, crawling, hiding). |
No NPCs during the game. | No NPCs during the game. | There are NPCs during the game. |
You can choose to walk in, however the game is subject to availability of the session. We highly recommend that you proceed to book your session online in order to secure your slot.
Yes, for Spy Game Junior, all our puzzles and game explanations are done only in English. Alternatively, players are allowed to bring their phones in for translating purposes.
As this is a fun spy experience for children, the rooms are not dark and there is proper lighting. There are also no scary elements during gameplay.
Yes, you can! But the game is designed for 4 - 12 years old. We recommend playing our escape games instead.
You are required wear socks during your spy training, anti-slip socks preferred. If you don't have socks with you, you can purchase socks from us when arriving at the outlet later.
SPY GAME FAQ
Spy Game is a brand new immersive game concept available only in Malaysia. In Spy Game, you get to be a spy where you must sneak, hide, and disguise to play the game and don't get caught by the patrolling guards to accomplish a mission.
Visit us at The Curve Shopping Mall.
Spy Game is all about role playing as spies and completing the mission without getting caught by the live actor (NPC)! In this experience, you need to immerse yourself and be creative to:
- Hide and sneak from live actor (NPC)
- Infiltrate the area and solve the task.
- Do the mission and accomplish your objective
- Exit and finish within the time limit
There's 5 key distinction between the 2 experience, read this article to find out : READ HERE
At Spy Game, we do not have puzzles or riddles for you to solve in sequence in order for you to complete the game. Instead, you will encounter tasks or mini missions that you must accomplish to achieve your mission objective
No it’s not. You can disguise yourself as a guard to fool the patrolling NPCs and walk right in and out or if you have found another way to win the game, go ahead as it’s all up to your creativity
All 5 missions come with different levels of difficulties to suit you. Find out more about our spy missions here
Yes, the missions are all related to one another but you don’t have to play them in sequence to enjoy them. Just pick a mission that suits you and have fun.
Each mission is set to 30 minute of gameplay experience, except Mission 5 - Destroy which is 45 minutes of gameplay experience
As spy game requires players to go through physical obstacles and to crawl, climb and hide as needed, there are safety risks of playing the game and thus we ask you to always be aware of your surroundings and to inform us of any injuries. The game also employs minor crawlspaces and physical obstacles which may not accommodate everyone body sizes or body shapes.
SPY game is more suitable for young adult age of 15 and above. Age 14 and below can participate with adult supervision.
Children aged 7 or below can enter for free provided there is adult supervision. For example, if you have 6 players and one of them is a child below 7 years old, you may proceed to book for 5 pax while the 1 pax child can play for free! However, we do not recommend age below 7 to participate the game as it may be too complicated for them and the game is not designed for this age group.
It is not recommended for them to play as our spy missions have surprise elements and physical obstacles such as climbing, crawling, and more.
You can refer to this link to know which mission that requires or does not require much physical activities.
No. Mission 4 & 5 is strictly for players aged 18 and above due to intense horror themes, graphic violence, and cult ritualism that may be deeply disturbing to younger audiences or sensitive individuals.
A maximum of 6 players per group size is allowed for each mission.
Something comfortable and won’t interrupt your movement, especially when crawling and climbing during the experience is preferred. Best to avoid heels, slippers and skirts at all costs.
You should arrive at least 10 mins early for the registration and briefing session
For payments, we only accept Online payment / payment by Credit Card / and E-Wallets as our outlets are only cashless.
You can choose to walk in, however the game is subject to the availability of the session. We highly recommend that you proceed to book your session online in order to secure your slots.
Yes, you can. Kindly inform us in advance if you wish to add additional players. Please note that extra charges will be calculated based on the Normal Rate price difference, and payment will be collected upon arrival.
Example:
If you booked a session for 4 players and decide to add 1 additional player, the pricing will be as follows:
• 4 Players, Normal Rate: RM180
• 5 Players, Normal Rate: RM195
Additional charge to be collected upon arrival:
RM195 - RM180 = RM15 !!
Do bring your smartphone with you as it is essential for accessing a program during gameplay.
As this is a gameplay experience, do keep in mind regarding the following:
a) Please be gentle with the items during your gameplay experience as it may affect another customer's experience. If players is found to have used brute force to break an item or prop , the player may be subject to a penalty.
b) Please be mindful and respectful during your interaction with the NPCs. Doing otherwise, may result players to be escorted out and leave the game early
c) Please avoid any physical contact with the NPCs as they will not touch you too.
d) Please remember to empty out your pockets before leaving the game, in cases you had mistakenly taken our props or items out from the room as player.
By participating in the activity at Breakout, you acknowledge that even under the safest conditions of practice, there exist some degree of inherent risk which are beyond the reasonable control of Breakout, its officers, and employees and hereby agree to assume these risks and participate at your own responsibility.
TAX, REFUND & RESCHEDULING
You are allowed to reschedule your booking once without incurring any charges, provided that the rescheduling is requested at least one hour before your scheduled session. Additional fees may apply for any subsequent rescheduling or changes made after the initial one-hour grace period. If you exceed the one-hour grace period, a minimum rescheduling fee of RM30 will be incurred for each subsequent rescheduling.
i) Partial or full refunds are strictly not allowed for any scenarios, with the sole exception being technical issues (e.g., props malfunction) arising from circumstances beyond Breakout's control (e.g., technical errors) that prevent us from delivering the intended game experience.
ii) Partial or full refunds are not provided in instances where the number of players who show up is less than the quantity booked or in the event of a no-show during the game.
For any appeals or feedback, please email us at info@breakout.com.my.
You are required to provide us with the details below during payment at the counter in order to get an invoice:-
i) Registered company’s name
ii) Company’s full address
iii) Or alternatively you can email to info@breakout.com.my
a) First Aid Kits are located on the outlet for emergencies
b) AEDs (Automatic Emergency Defibrillators) are not kept on the premises as our outlet doesn’t have any horror elements that require the use of it.
c) Fire extinguishers are kept inside the outlet alongside the extinguishers that are also kept nearby by the mall management.
d) Mall Security & Safety teams are contacted in the event of an emergency scenario for faster arrival. We may also contact the assistance of a doctor via a clinic nearest to the mall / outlet.
The government of Malaysia has announced that the implementation of the Sales and Services Tax (SST) will take place on 1 September 2018, replacing the pre-existing Goods and Services Tax (GST). However, Breakout’s pricing remains unaffected and we will not be charging any services tax.
Yes, we will issue you a physical receipt upon arrival. You can scan the QR code stated on the receipt to claim your E-Invoice.
Note:
* You must claim the E-invoice within the same month of receipt date.
* If you missed to claim the E-Invoice, we will not be able to issue it to you again
Team Building/ Events/ Media/ Marketing
You may email info@breakout.com.my to enquire for corporate rate or visit Team Building site for more information. Minimum of 20 pax are required to entitle for corporate rate or book for 2 sessions to make up the 20 pax. If you have less than 20 pax, you may proceed with regular booking here
The Breakout Team Building program is HRDF-claimable; however, certain criteria must be fulfilled, such as a minimum program duration of 4 hours. Please get in touch with us, and we will explain the details to you.
Kindly email your details/proposal to marketing@breakout.com.my
Yes, we will issue you a physical receipt upon arrival. You can scan the QR code stated on the receipt to claim your E-Invoice.
Note:
* You must claim the E-invoice within the same month of receipt date.
* If you missed to claim the E-Invoice, we will not be able to issue it to you again
Online Escape Game FAQ
Breakout live escape room is a fully online immersive and interactive escape room experience featuring live character actors. You have 60 minutes to complete a real time rescue mission with the help from a live actor.
Players will use ZOOM to play the game. Players will interact with the live actors and discuss amongst themselves to complete the mission. Other web application involved will be shared by the game host during the game.
There is no age limit but we require adult supervision for children below the age of 13.
Yes, as long as the participating players have access to the internet, zoom, google platform such as youtube and google drive.
We recommend 5 connections per session. However, you can have as many people as you want within one connection! Additional connection will have extra charges. The price is charged per session is applied for a maximum of 5 connections only.
The live actor is a character in the game who will interact with you and assist you throughout the game. He/ She is part of the storyline.
You are given 60 minutes to complete the game. There is also a 15 minute briefing beforehand.
Unfortunately not. Games will start on the clock according to your session slot.
There will be no Game Master. However, our live actors are there to complete the mission with you.
You can ask for hints at anytime throughout the game. However, it will affect your ranking on the leader board. This will be further explained in the pre-game briefing.
This is entirely up to you. If you decide to turn on your camera, please dress appropriately. We reserve the right to cancel your game on grounds of nudity.
We ask that you do not screen record any part of the game and/or live actors to share on social media or as a video keepsake.
If however, you wish to take some images/video of your reactions to the game to share on social media or with your friends, we welcome you to do so. Should you record yourself, we ask that you censor any game related comments and/or answers.
Rescheduling and cancellations are subject to availability. Please double-check the time and date before making the booking.
You are required to join the game 15 minutes prior to the game time. If you are late to your session, extra time will not be given.
You will receive a confirmation email with booking details and a payment receipt. Please get in touch with us if you do not receive the email.
We operate daily from 10.30am to 6pm. Please DM us to check for available slots.
Each session is RM240 for 5 connections. If you get any discount vouchers from us, please checkout with the coupon code before making the payment.
Yes you can, please DM us to check.
A good internet connection is necessary for the best gameplay experience.
1. We recommend a minimum upload speed of 3.2 Mbps and download speed of 3.4 Mbps.
2. Second device. We recommend having a second device handy in case of connection issues. However, this is not necessary.
3. Some other items that you will need are: Pen and paper, a working microphone and speaker, and a quiet room for the best gameplay experience.
You will need ZOOM to play the game.
We recommend Google Chrome or Safari for the best experience.