Physical Escape Room FAQ

1) What is the recommended age limit?

There is no age limit but we do require adult supervision for children below the of 13.

2) Do you operate everyday and what time is the last game session?

Yes, our store operates daily from 10am-10pm and please click here for more details.

3) What is your operation time and each room’s time?

Our outlet operation is from 10am-10pm every day and you can check on each room's time slot in our website.

4) What if I made a booking but am late for the session?

Please be on time for your game session to avoid cancellation of your booking as late arrival will affect upcoming game sessions and no refund will be given. Your punctuality is very much appreciated.

5) How long does one game session last?

Each game session takes approximately 1 hour; 15 minutes briefing and 45 minutes of game play plus an additional 5 minutes if the time bender character is chosen.

6) What type of attire is suitable?

Comfortable clothing and shoes that are easy to move around are recommended because there will be slight physical obstacles in the games.

7) Can children under the age of 13 play?

YES, children under the age of 13 require adults (18 and older) supervision.

8) What if I have shopping bags and luggage with me?

Each room is provided with a locker to store personal belongings or shopping bags. Locker keys will then be handed to you to hold on to until game ends.

9) Is the game suitable for the weak-hearted, pregnant ladies or those with disabilities?

Some of our games might have some surprise elements and minimal physical obstacles such as climbing or crawling. However, if they are not keen on continuing the game, our game masters will definitely guide them out of the room immediately as requested.

10) What is the maximum number of players in a room?

The maximum number is 8. If you have a group of more than 8 people, we would advise you to split your groups into 2 and take an extra room for better comfort and safety purposes.

11) Any special offers or discounts?

Check our latest deal here or like our Facebook page at www.facebook.com/breakoutmy or follow us on www.instagram.com/breakoutmy to keep yourself updated on special deals of the month!

12) Do I have to make a booking online or can I walk-in?

We would advise online booking to secure your game session, especially during the weekends. You can now book a room and make payment online before heading to our outlet.

13) I am a solo traveler and do not have a group. Can I still join the game?

Yes, it is possible, but only available in Avenue K outlet (Chamber of Hocus). Kindly be noted that you still have to pay for the price of 2 persons and it might be harder to complete the game on your own. Hence, we would still suggest you to invite some new friends along.

14) What are the payment options available?

We accept both Visa & Master cards for both Debit and Credit Cards. We also accept all E-wallets such as Touch & Go, Grab, Shopee Pay, Maybank QR and Boost on our online booking system. Cash payment is not accepted effective from 11 Feb 2022 onwards.

15) Can I reschedule my booking after I book online?

You are allowed to reschedule your booking for maximum of one (1) time and you are required to contact us through Facebook, Whatsapp or info@breakout.com.my

16) Can I cancel by booking or get a refund?

You can cancel your booking however there is no refund provided just like movie tickets.

We accept both Visa & Master cards for both Debit and Credit Cards. We also accept all E-wallets such as Touch & Go, Grab, Shopee Pay, Maybank QR and Boost on our online booking system. Cash payment is not accepted effective from 11 Feb 2022 onwards.

Online Escape Game FAQ

1) What is online escape room?

Breakout live escape room is a fully online immersive and interactive escape room experience featuring live character actors. You have 60 minutes to complete a real time rescue mission with the help from a live actor.

2) How to Play?

Players will use ZOOM to play the game. Players will interact with the live actors and discuss amongst themselves to complete the mission. Other web application involved will be shared by the game host during the game.

3) Any age requirements?

There is no age limit but we require adult supervision for children below the age of 13.

4) How to book online?

If you are from Malaysia you can purchase a ticket from our E-store and DM us your preferred date & time. We will do the job for you. You can also book directly from here with our alternate payment method is USD.

5) Can I play with people who live in other countries

Yes, as long as the participating players have access to the internet, zoom, google platform such as youtube and google drive.

6) How many players can participate in one game session?

We recommend 5 connections per session. However, you can have as many people as you want within one connection! Additional connection will have extra charges. The price is charged per session is applied for a maximum of 5 connections only.

7) What is a live actor?

The live actor is a character in the game who will interact with you and assist you throughout the game. He/ She is part of the storyline.

8) How long will the session last?

You are given 60 minutes to complete the game. There is also a 15 minute briefing beforehand.

9) Can I pause the game?

Unfortunately not. Games will start on the clock according to your session slot.

10) Will there be a game master to assist me?

There will be no Game Master. However, our live actors are there to complete the mission with you.

11) How do I ask for tips or clues?

You can ask for hints at anytime throughout the game. However, it will affect your ranking on the leader board. This will be further explained in the pre-game briefing.

12) Do I have to open my web camera during the game?

This is entirely up to you. If you decide to turn on your camera, please dress appropriately. We reserve the right to cancel your game on grounds of nudity.

13) Can I record the game session?

We ask that you do not screen record any part of the game and/or live actors to share on social media or as a video keepsake.

If however, you wish to take some images/video of your reactions to the game to share on social media or with your friends, we welcome you to do so. Should you record yourself, we ask that you censor any game related comments and/or answers.

14) Can I reschedule or cancel my booking?

Rescheduling and cancellations are subject to availability. Please double-check the time and date before making the booking.

15) What if I am late for my booking?

You are required to join the game 15 minutes prior to the game time. If you are late to your session, extra time will not be given.

16) How will I know if my booking is confirmed?

You will receive a confirmation email with booking details and a payment receipt. Please get in touch with us if you do not receive the email.

17) Where to the schedule?

We operate daily from 10.30am to 6pm. Please DM us to check for available slots.

18) How much is the online escape room?

Each session is RM240 for 5 connections. If you get any discount vouchers from us, please checkout with the coupon code before making the payment.

19) I bought Breakout E-tickets, can I use that?

Yes you can, please DM us to check.

20) What do I need to prepare to play the game online?

A good internet connection is necessary for the best gameplay experience.

1. We recommend a minimum upload speed of 3.2 Mbps and download speed of 3.4 Mbps.

2. Second device. We recommend having a second device handy in case of connection issues. However, this is not necessary.

3. Some other items that you will need are: Pen and paper, a working microphone and speaker, and a quiet room for the best gameplay experience.

21) What software you use for video conferencing?

You will need ZOOM to play the game.

22) Which browser works the best?

We recommend Google Chrome or Safari for the best experience.

Sales & Service Tax (SST)

1) Will Breakout charge SST for the game services provided?

The government of Malaysia has announced that the implementation of the Sales and Services Tax (SST) will take place on 1 September 2018, replacing the pre-existing Goods and Services Tax (GST). However, Breakout’s pricing remains unaffected and we will not be charging any services tax.

2) How do I get an invoice for company’s claim?

You are required to provide us with the details below during payment at the counter in order to get an invoice:-

i) Registered company’s name

ii) Company’s full address

Team Building/ Events/ Media/ Marketing

1) I wish to bring my company/recommend Breakout to my company for a team building/events.Will there be a corporate fee and who do I contact?

You may email info@breakout.com.my to enquire for corporate rate or visit Team Building site for more information. Minimum of 20 pax are required to entitle for corporate rate or book for 2 sessions to make up the 20 pax. If you have less than 20 pax, you may proceed with regular booking here

2) I wish to have a marketing collaboration with Breakout. Who do I contact?

Kindly email your details/proposal to marketing@breakout.com.my