faqs
ESCAPE ROOMS FAQ
There is no age limit but we do require adult supervision for children below the of 13. Children aged 7 or below can enter for free provided there is adult supervision. For example, if you have 7 players and two of them are children below 7 years old, you may proceed to book for 5 pax while the 2 pax children can play for free! However, we do not recommend age below 7 years old to participate the game as it may be too complicated for them and is not designed for this age group.
Yes, our store operates daily from 10am-10pm and please click here for more details.
Our outlet operation is from 10am-10pm every day and you can check on each room's time slot in our website.
Please be on time for your game session to avoid cancellation of your booking as late arrival will affect upcoming game sessions and no refund will be given. Your punctuality is very much appreciated.
All our escape game rooms session takes approximately 1 hour, 15 minutes. (15 minutes of briefing and 55 minutes of gameplay.)
Comfortable clothing and shoes that are easy to move around are recommended because there will be slight physical obstacles in the games.
Yes! There is no age limit for playing at Breakout, except for the room Perpetual where everyone must be 13 years old or above to participate. However, there are a few things you need to keep in mind:
- Children aged 7 and below can play for FREE. This means you only need to pay for the adults and exclude the 7-year-old child from the payment.
- Children aged 12 and below must be accompanied by a guardian who is 18 years old or above inside the room to play with them.
- Underage teens aged 13-17 will require a guardian to be present, and the guardian must sign a consent form before the teens are allowed to play alone.
Note: The additional guardian and/or the child who plays for free are considered part of the group and should not exceed our maximum capacity, which is 8 people.
- Example 1: If you have 7 adults and 1 child (7 years old), this is considered as a group of 8 players, even though you are only paying for 7.
- Example 2: If there are 7 children (12 years old) and 1 adult, this is also considered a group of 8 players since the adult is considered a paying customer/player.
Each room is provided with a locker to store personal belongings or shopping bags. Locker keys will then be handed to you to hold on to until game ends.
Some of our games might have some surprise elements and minimal physical obstacles such as climbing or crawling. However, if they are not keen on continuing the game, our game masters will definitely guide them out of the room immediately as requested.
The minimum is 2 maximum number is 8. If you have a group of more than 8 people, we would advise you to split your groups into 2 and take an extra room for better comfort and safety purposes.
Certain themed rooms require a minimum of 3 or 4 players due to the nature of the game. These themes are designed to provide a collaborative experience, which may not be fully enjoyed with fewer players.
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We would advise online booking to secure your game session, especially during the weekends. You can now book a room and make payment online before heading to our outlet.
Yes, it is possible, but only available in Avenue K outlet (Chamber of Hocus). Kindly be noted that you still have to pay for the price of 2 persons and it might be harder to complete the game on your own. Hence, we would still suggest you to invite some new friends along.
We accept both Visa & Master cards for both Debit and Credit Cards. We also accept all E-wallets such as Touch & Go, Grab, Shopee Pay, Maybank QR and Boost on our online booking system. Cash payment is not accepted effective from 11 Feb 2022 onwards.
Yes, all our rooms are primarily available in English. However, the theme rooms Missing Case of Melaka in Melaka and Secret of Hocus in NU Sentral, KL, are available in both English and Malay, while Materia Medica in NU Sentral, KL, is available in both English and Chinese.
Yes, we do require at least one player to bring their mobile phone as they are essential for accessing a program during gameplay. The rest can store their phones inside the lockers provided.
Yes, we will issue you a physical receipt upon arrival. You can scan the QR code stated on the receipt to claim your E-Invoice.
Note:
* You must claim the E-invoice within the same month of receipt date.
* If you missed to claim the E-Invoice, we will not be able to issue it to you again.
SPY GAME JUNIOR FAQ
It is a gameplay where you and your kids would be trained to be “actual spies!”. They will get to train skills such as speed or observation in 45 minutes. At the end of the gameplay, they will be scored based on the skills training! At the moment, this game is only available in Breakout Melaka branch.
0-3 years old are not allowed or recommended to play. Our recommended ages for children to play Spy Game Junior is for those from age 4 to 12. years old (with adult supervision).
We can only fit a maximum of 6 players per session. Additionally, we need at least one adult to enter as supervision. For example, you may enter with a maximum of 1 adult and 5 children.
Each session will take about 1 hour to complete which includes introduction and game briefings.
Our pricing tier includes both the children and adults. For example, if you arrive with 4 kids and 2 adults, we will charge you a total of 6 pax.
7 years old playing for free are only applicable to Breakout Escape Game. For kids aged 4 - 12, they will be charged normally. For kids aged 0-3, they will not be charged and is not recommended to play.
Spy Game Junior is not a daycare. A gentle reminder to parents that this is a family and kid’s game experience, and parents are responsible for the safety and well-being of the children during gameplay.
If your child gets injured during the game, we will bring them out and administer light first aid treatment.
As this is a family bonding activity, adult supervision is required.
Yes! Each player will receive a limited edition Spy Game Junior gift.
Additionally, if you manage to finish the training with the highest score, we will also add your name to our leaderboard!
Spy Game Junior has elements of hiding, climbing and with physical tasks, so we do not allow people with physical disabilities to play.
Pregnant players are not allowed to play.
We recommend wearing clothes that are comfortable and easy to move around in.
We do not recommend skirts or slippers. Spy Game Junior can get extremely cold due to the air conditioning, so we recommend bringing a jacket.
Our first slot is at 11am while our last slot is at 9pm, however our outlet is open from 10am to 10pm daily.
You may head to our booking page here to check for availability and to make a booking: Book Now.
Yes, we do provide one small locker per group for you to keep your items. However, as the locker is small, we recommend you to travel light for your session.
There are no restrictions on height or weights, but our game does require players to do some light physical activities as well as hide in small spaces.
Spy Game Junior | Escape Game | Spy Game |
|---|---|---|
Suitable for children aged 4-12. | Suitable for teenagers & adults | Suitable for teenagers & adults |
Tasks are easier and suitable for kids. | More puzzle solving is required. | Lesser puzzles compared to escape game and more mission based. |
Some light physical activities meant for kids. | Not much physical activity. | Demanding physical activities (climbing, crawling, hiding). |
No NPCs during the game. | No NPCs during the game. | There are NPCs during the game. |
You can choose to walk in, however the game is subject to availability of the session. We highly recommend that you proceed to book your session online in order to secure your slot.
Yes, for Spy Game Junior, all our puzzles and game explanations are done only in English. Alternatively, players are allowed to bring their phones in for translating purposes.
As this is a fun spy experience for children, the rooms are not dark and there is proper lighting. There are also no scary elements during gameplay.
Yes, you can! But the game is designed for 4 - 12 years old. We recommend playing our escape games instead.
You are required wear socks during your spy training, anti-slip socks preferred. If you don't have socks with you, you can purchase socks from us when arriving at the outlet later.
SPY GAME FAQ
Spy Game is a brand new immersive game concept available only in Malaysia. In Spy Game, you get to be a spy where you must sneak, hide, and disguise to play the game and don't get caught by the patrolling guards to accomplish a mission.
Visit us at The Curve Shopping Mall and we will be coming soon to the Shore Shopping Gallery in Melaka as well!
Not quite as SPY Game is more immersive.
SPY Game is a more immersive experience where:
-- Spy game has lesser puzzles compared to escape game and your goal is to complete your mission.
--Real life in-game NPCs who will be playing as patrolling guards to ensure your mission doesn’t go well and interact with but Escape Games don’t have NPCs.
-- In Spy Game, you need sneak, hide and even disguise yourself during the game.
This is not an escape game, thus we don’t have many puzzles per se in our rooms.
You will need to work together with your team to break into a highly secured location to complete a mission while also avoiding the patrolling guards. You must sneak in, stealth, hide, dodge past the guards, disguise, and overcoming obstacles during your mission. You can be as creative as possible during your gameplay and your goal is complete the mission.
All 5 missions come with different levels of difficulties to suit you. Find out more about our spy missions here
Yes, the missions are all related to one another but you don’t have to play them in sequence to enjoy them. Just pick a mission that suits you and have fun.
Some of our games might have some surprise elements and minimal physical obstacles such as climbing or crawling. However, if they are not keen on continuing the game, our game masters will definitely guide them out of the room immediately as requested.
No it’s not. You can disguise yourself as a guard to fool the patrolling NPCs and walk right in and out or if you have found another way to win the game, go ahead as it’s all up to your creativity
Each mission will take about 30 minutes.
SPY game is more suitable for young adult age of 15 and above. Age 14 and below can participate with adult supervision.
Children aged 7 or below can enter for free provided there is adult supervision. For example, if you have 6 players and one of them is a child below 7 years old, you may proceed to book for 5 pax while the 1 pax child can play for free! However, we do not recommend age below 7 to participate the game as it may be too complicated for them and the game is not designed for this age group.
A maximum of 6 players per group size is allowed for each mission.
Something comfortable and won’t interrupt your movement, especially when crawling and climbing during the experience is preferred. Best to avoid heels, slippers and skirts at all costs.
There will be certain sections where you will be required to overcome obstacles and finish tasks to complete your objective. However, there will be a mission that doesn’t require much physical activity. You may refer to the link to know more about our missions:
In SPY Game, you will be required to overcome various physical obstacles to proceed. Think American Ninja Warrior but on a smaller scale. As such, you may need to crawl and hide in small spaces, jump and hold onto ropes, climb ladders and such.
No, we generally do not recommend the following to play the game as the Experience will have elements of climbing, dodging, hiding and crawling to complete the game.
You should arrive at least 10 mins early for the registration and briefing session
For payments, we only accept Online payment / payment by Credit Card / and E-Wallets as our outlets are only cashless.
You can choose to walk in, however the game is subject to the availability of the session. We highly recommend that you proceed to book your session online in order to secure your slots.
As this is a gameplay experience, do keep in mind regarding the following:
a) No brute force is required during the game. If a customer is found to have used force to break an item or prop we will ask for compensation.
b) No inappropriate behavior or language around the NPCs. If a customer is found to have performed crude behavior or language around an NPC, we do have the authority to end the game and ask the customer to leave the game early.
c) No touching or physical contact with the NPCs as they will not touch you either.
d) Avoid keeping or taking items from the gameplay session. We have customers run through their pockets or bags post game for any items that may have been accidentally taken from the room and to ask them to return it to us. If a customer is found to have taken an item without returning it, we have the right to prevent the customer from entering the premises.
As spy game requires players to go through physical obstacles and to crawl, climb and hide as needed, there are safety risks of playing the game and thus we ask you to always be aware of your surroundings and to inform us of any injuries. The game also employs minor crawlspaces and physical obstacles which may not accommodate everyone body sizes or body shapes.
Do bring your smartphone with you as it is essential for accessing a program during gameplay.
TAX, REFUND & RESCHEDULING
You are allowed to reschedule your booking once without incurring any charges, provided that the rescheduling is requested at least one hour before your scheduled session. Additional fees may apply for any subsequent rescheduling or changes made after the initial one-hour grace period. If you exceed the one-hour grace period, a minimum rescheduling fee of RM30 will be incurred for each subsequent rescheduling.
i) Partial or full refunds are strictly not allowed for any scenarios, with the sole exception being technical issues (e.g., props malfunction) arising from circumstances beyond Breakout's control (e.g., technical errors) that prevent us from delivering the intended game experience.
ii) Partial or full refunds are not provided in instances where the number of players who show up is less than the quantity booked or in the event of a no-show during the game.
Appeals and Feedback:
For any appeals or feedback, please email us at info@breakout.com.my.
You are required to provide us with the details below during payment at the counter in order to get an invoice:-
i) Registered company’s name
ii) Company’s full address
iii) Or alternatively you can email to info@breakout.com.my
a) First Aid Kits are located on the outlet for emergencies
b) AEDs (Automatic Emergency Defibrillators) are not kept on the premises as our outlet doesn’t have any horror elements that require the use of it.
c) Fire extinguishers are kept inside the outlet alongside the extinguishers that are also kept nearby by the mall management.
d) Mall Security & Safety teams are contacted in the event of an emergency scenario for faster arrival. We may also contact the assistance of a doctor via a clinic nearest to the mall / outlet.
The government of Malaysia has announced that the implementation of the Sales and Services Tax (SST) will take place on 1 September 2018, replacing the pre-existing Goods and Services Tax (GST). However, Breakout’s pricing remains unaffected and we will not be charging any services tax.
Team Building/ Events/ Media/ Marketing
You may email info@breakout.com.my to enquire for corporate rate or visit Team Building site for more information. Minimum of 20 pax are required to entitle for corporate rate or book for 2 sessions to make up the 20 pax. If you have less than 20 pax, you may proceed with regular booking here
The Breakout Team Building program is HRDF-claimable; however, certain criteria must be fulfilled, such as a minimum program duration of 4 hours. Please get in touch with us, and we will explain the details to you.
Kindly email your details/proposal to marketing@breakout.com.my
Online Escape Game FAQ
Breakout live escape room is a fully online immersive and interactive escape room experience featuring live character actors. You have 60 minutes to complete a real time rescue mission with the help from a live actor.
Players will use ZOOM to play the game. Players will interact with the live actors and discuss amongst themselves to complete the mission. Other web application involved will be shared by the game host during the game.
There is no age limit but we require adult supervision for children below the age of 13.
Yes, as long as the participating players have access to the internet, zoom, google platform such as youtube and google drive.
We recommend 5 connections per session. However, you can have as many people as you want within one connection! Additional connection will have extra charges. The price is charged per session is applied for a maximum of 5 connections only.
The live actor is a character in the game who will interact with you and assist you throughout the game. He/ She is part of the storyline.
You are given 60 minutes to complete the game. There is also a 15 minute briefing beforehand.
Unfortunately not. Games will start on the clock according to your session slot.
There will be no Game Master. However, our live actors are there to complete the mission with you.
You can ask for hints at anytime throughout the game. However, it will affect your ranking on the leader board. This will be further explained in the pre-game briefing.
This is entirely up to you. If you decide to turn on your camera, please dress appropriately. We reserve the right to cancel your game on grounds of nudity.
We ask that you do not screen record any part of the game and/or live actors to share on social media or as a video keepsake.
If however, you wish to take some images/video of your reactions to the game to share on social media or with your friends, we welcome you to do so. Should you record yourself, we ask that you censor any game related comments and/or answers.
Rescheduling and cancellations are subject to availability. Please double-check the time and date before making the booking.
You are required to join the game 15 minutes prior to the game time. If you are late to your session, extra time will not be given.
You will receive a confirmation email with booking details and a payment receipt. Please get in touch with us if you do not receive the email.
We operate daily from 10.30am to 6pm. Please DM us to check for available slots.
Each session is RM240 for 5 connections. If you get any discount vouchers from us, please checkout with the coupon code before making the payment.
Yes you can, please DM us to check.
A good internet connection is necessary for the best gameplay experience.
1. We recommend a minimum upload speed of 3.2 Mbps and download speed of 3.4 Mbps.
2. Second device. We recommend having a second device handy in case of connection issues. However, this is not necessary.
3. Some other items that you will need are: Pen and paper, a working microphone and speaker, and a quiet room for the best gameplay experience.
You will need ZOOM to play the game.
We recommend Google Chrome or Safari for the best experience.