Breakout Logo
Breakout Logo

FAQ

General

1) What is the recommended age limit?

There is no age limit but we do require adult supervision for children below the of 13.

2) Do you operate everyday and what time is the last game session?

Yes, our store operates daily from 10am-10pm and please click here for more details.

3) What is your operation time and each room’s time?

Our outlet operation is from 10am-10pm every day and you can check on each room’s time slot in our website.

4) What if I made a booking but am late for the session?

Please be on time for your game session to avoid cancellation of your booking as late arrival will affect upcoming game sessions. Your punctuality is very much appreciated.

5) How long does one game session last?

Each game session takes approximately 1 hour; 15 minutes briefing and 45 minutes of game play plus an additional 5 minutes if the time bender character is chosen.

6) What type of attire is suitable?

Comfortable clothing and shoes that are easy to move around are recommended because there will be slight physical obstacles in the games.

7) Can children under the age of 13 play?

YES, children under the age of 13 require adults (18 and older) supervision.

8) What if I have shopping bags and luggage with me?

Each room is provided with a locker to store personal belongings or shopping bags. Locker keys will then be handed to you to hold on to until game ends.

9) Is the game suitable for the weak-hearted, pregnant ladies or those with disabilities?

Some of our games might have some surprise elements and minimal physical obstacles such as climbing or crawling. However, if they are not keen on continuing the game, our game masters will definitely guide them out of the room immediately as requested.

10) What is the maximum number of players in a room?

The maximum number is 8. If you have a group of more than 8 people, we would advise you to split your groups into 2 and take an extra room for better comfort and safety purposes.

11) Any special offers or discounts?

Like our Facebook page at www.facebook.com/breakoutmy or follow us on www.instagram.com/breakoutmy to keep yourself updated on special deals of the month!

12) Do I have to make a booking online or can I walk-in?

We would advise online booking to secure your game session, especially during the weekends.

13) I am a solo traveler and do not have a group. Can I still join the game?

Yes, it is possible, but only available in Avenue K outlet (Chamber of Hocus). Kindly be noted that you still have to pay for the price of 2 persons and it might be harder to complete the game on your own. Hence, we would still suggest you to invite some new friends along.

Sales & Service Tax (SST)

1) Will Breakout charge SST for the game services provided?

The government of Malaysia has announced that the implementation of the Sales and Services Tax (SST) will take place on 1 September 2018, replacing the pre-existing Goods and Services Tax (GST). However, Breakout’s pricing remains unaffected and we will not be charging any services tax.

2) How do I get an invoice for company’s claim?

You are required to provide us with the details below during payment at the counter in order to get an invoice:-

i) Registered company’s name

ii) Company’s full address

Team Building/Events/Media/Marketing

1) I wish to bring my company/recommend Breakout to my company for a team building/events.Will there be a corporate fee and who do I contact?

You may email info@breakout.com.my for discussion and corporate price or visit Team Building page

2) I wish to have a marketing collaboration with Breakout. Who do I contact?

Kindly email your details/proposal to marketing@breakout.com.my