FAQ

General

1) What is the recommended age limit?

There is no age limit but we do require adult supervision for children below the of 13.

2) Do you operate everyday and what time is the last game session?

Yes, our store operates daily from 10am-10pm and please click here for more details.

3) What is your operation time and each room’s time?

Our outlet operation is from 10am-10pm every day and you can check on each room’s time slot in our website.

4) What if I made a booking but am late for the session?

Please be on time for your game session to avoid cancellation of your booking as late arrival will affect upcoming game sessions. Your punctuality is very much appreciated.

5) How long does one game session last?

Each game session takes approximately 1 hour; 15 minutes briefing and 45 minutes of game play plus an additional 5 minutes if the time bender character is chosen.

6) What type of attire is suitable?

Comfortable clothing and shoes that are easy to move around are recommended because there will be slight physical obstacles in the games.

7) Can children under the age of 13 play?

YES, children under the age of 13 require adults (18 and older) supervision.

8) What if I have shopping bags and luggage with me?

Each room is provided with a locker to store personal belongings or shopping bags. Locker keys will then be handed to you to hold on to until game ends.

9) Is the game suitable for the weak-hearted, pregnant ladies or those with disabilities?

Some of our games might have some surprise elements and minimal physical obstacles such as climbing or crawling. However, if they are not keen on continuing the game, our game masters will definitely guide them out of the room immediately as requested.

10) What is the maximum number of players in a room?

The maximum number is 8. If you have a group of more than 8 people, we would advise you to split your groups into 2 and take an extra room for better comfort and safety purposes.

11) Any special offers or discounts?

Like our Facebook page at www.facebook.com/breakoutmy or follow us on www.instagram.com/breakoutmy to keep yourself updated on special deals of the month!

12) Do I have to make a booking online or can I walk-in?

We would advise online booking to secure your game session, especially during the weekends.

13) I am a solo traveler and do not have a group. Can I still join the game?

Yes, it is possible, but only available in Avenue K outlet (Chamber of Hocus). Kindly be noted that you still have to pay for the price of 2 persons and it might be harder to complete the game on your own. Hence, we would still suggest you to invite some new friends along.

Sales & Service Tax (SST)

1) Will Breakout charge SST for the game services provided?

The government of Malaysia has announced that the implementation of the Sales and Services Tax (SST) will take place on 1 September 2018, replacing the pre-existing Goods and Services Tax (GST). However, Breakout’s pricing remains unaffected and we will not be charging any services tax.

2) How do I get an invoice for company’s claim?

You are required to provide us with the details below during payment at the counter in order to get an invoice:-

i) Registered company’s name

ii) Company’s full address

Team Building/Events/Media/Marketing

1) I wish to bring my company/recommend Breakout to my company for a team building/events.Will there be a corporate fee and who do I contact?

You may email info@breakout.com.my for discussion and corporate price or visit Team Building page

2) I wish to have a marketing collaboration with Breakout. Who do I contact?

Kindly email your details/proposal to marketing@breakout.com.my

Breakout Covid-19 SOP

1)How does Breakout apply social distancing measures in the outlet?

The floor will be marked with red tape at the waiting area to maintain at least 1-metre distance from one customer’s group to another before they enter their game room.


2)Is there any limitation of people in the outlet at any one time?

Yes, we do. We only limit not more than 20 people inside the store at any one time. 


3)How’s the cleanliness in each of the game room being maintained?

Rooms will be disinfected every session after the customers have completed their session.


4)Crowd management?

To minimize crowded situation at any point of time, our booking slots had be change to allow more gaps between game room to another game room.


5)Is there any new age restriction?

Age above 60 and below 12 are strictly prohibited.


6)Do we have a cashless payment option?

Our shops are equipped with variety of cashless payment systems such as credit card, E-wallet including, Touch&Go Pay and Grab Pay.


7)Since there is a 1 metre policy, how will we conduct the safety briefing?

The safety rules briefing will be carried out remotely in the game room with a computer screen.


8)Will we do a temperature check upon entering?

According to new MKN SOP, the body temperature of every visitor will be scanned upon entering the shopping mall and visitors with a temperature above 37.5℃ are not allowed to enter.


9)Can customer walk in without a reservation?

No walk-In is allowed, customers will need to make a reservation in advance on our website for the specific time and desired theme room they would like to conduct their game.


10)How do we trace customer?

MySejahtera App QR code will be placed at our shop’s entrance for contact tracing. Customer is required to scan the code before entering.


11)What is our employee’s hygiene SOP?

Our Employees are required to wear 3 ply face mask at all times when they clock in for duty. Mask has to be wear and cover up to their nose tip at all times. They are required to wash their hands with hand soap or hand sanitizer frequently upon arriving at the workplace. They are also required to check their body temperature 2 times a day.


12)What else do we do to prevent from the spread of COVID-19?

Customers must wear a face mask in order to enter. Customers who do not wear a face mask can purchase one from our outlet selling at RM1.50. Customers are required to use the hand sanitizer prepared before entering. They are also required to be seated in the designated box labeled at the waiting area. After completing the activity, they are encouraged to sanitize their hand once again with the hand sanitizer prepared.